My Colleague Can't Log in - A Guide for Silverbucket Main Users
Before proceeding make sure the user is using the correct login page to log in.
If the login credentials are correct and the user still can’t log into Silverbucket, the main users / admins are able to make changes in the previously mentioned fields by navigating over to the Person's Dashboard.
In the example below we want to activate a person named "A Passive User"
1) Use the Quick Search and search for the person
In this example we know that the person has the phrase 'User' in their name in Silverbucket, so we use this text string to search for the desired person. In the bottom we can see our test subject.
Activating the person can be done by changing the users activity in the ACCOUNT section on the dashboard.
If problems persist, don't hesitate to contact us at support@silverbucket.com