Which attributes can affect the Silverbucket login?

Which attributes can affect the Silverbucket login?

If you are a Silverbucket admin and your colleague is having login problems, first make sure the login page they are visiting is the correct login page. The login site is generally:

If the login page is correct and the issue persists, you can double-check a few things:
  • The user has an account created in the environment
  • The user has the email address filled in correctly for the account
  • The employment date has started & end date has not expired
  • The account is marked as active
  • Also make sure there are no duplicate emails found on another user account
  • The best way to check this is in the ADMIN →  Users⁠  view by sorting based on email and then checking that there is only one instance of that specific email you are troubleshooting
  • Remember to disable the PEOPLE → Activity filter so you are also listing the archived accounts

If everything in this article is checked and your colleague still can't log in, please contact our support  support@silverbucket.com