can be configured for your Silverbucket environment by Silverbucket Support
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Pricing the Actual Hours (realized hours)
In 99% of the environments the actual hours are priced with the price models. Options 2 & 3 can only be used if your Silverbucket Key Account Manager recommends it.
The price for actual hours will be the first one that applies from this list:
Price models: Task > People > Default value. This is 99% how the actual hours are priced unless your Silverbucket account manager has stated otherwise.
Invoicing price group set for the person. The invoicing price groups can only be adjusted with the help of your key account manager.
Global hourly price (can be tweaked for your Silverbucket environment by support if necessary). By default the value is 0.
Actual hours are registered to Silverbucket in two possible ways:
A) by using Silverbucket's own Timesheet-feature. The timesheet functionality in Silverbucket allows its users to enter their work hours in the system, which are then used to calculate prices according to above rules.
B) by importing them from a different system through an integration. In this case, the price information regarding actuals will usually be imported as well.